Service Merchandising Evaluation and Tune-up

Service Merchandising Evaluation and Tune-up

  • Includes 25 point inspection (which includes)
    • Review desired strategies with dealership
    • Provide overview of the forecast cycle used in CRS
    • Review operation codes to meet strategies
    • Review CRS usage, appointment conversion
    • Review contact cycle effectiveness (phone, email, letters, postcards)
    • Review service advisor repair order creation
    • Review appointment process and customer handling
    • Etc.
  • Convert operation codes to meet dealership strategies
  • Train service personnel on proper usage of software
  • Train dedicated individual on running CRS daily
  • Install Advisor CP Sales report to enable tracking
  • Provide report on service and sales retention
  • Assist dealership in conforming with Privacy Legislation